At The Cleary Company Design-Build-Remodel, we know that a beautifully remodeled home doesn’t just happen—it’s built on a foundation of trust, collaboration, and most importantly, clear communication.
Why Communication Makes or Breaks a Remodel
A remodeling project involves dozens of decisions, multiple team members, and plenty of moving parts. When communication is smooth, the project stays on track, expectations are met, and surprises are minimized. When it breaks down? Misunderstandings, delays, and even increased costs can quickly follow.
Think about the childhood game of Telephone—what starts as a simple sentence ends up hilariously distorted by the time it reaches the last person. Now imagine that happening during your remodel. Not so funny, right?
That’s why we make communication a top priority from day one.
Our Proven Communication Process
To keep your project running smoothly, we assign a dedicated team to every client:
- Project Developer – guides you through initial planning and budgeting
- Designer – collaborates with you to bring your vision to life
- Project Manager – builds the schedule and oversees the budget
- Lead Carpenter – leads the onsite execution and construction
- Craftsman – facilitates tasks alongside Lead Carpenter
We stay in touch using whatever method works best for you—whether it’s face-to-face meetings, calls, texts, emails, or updates through BuilderTrend, our project management app. You’ll always know who to contact and what’s happening next.
Customizing the Flow of Information
Every client has different preferences when it comes to communication. Some want frequent updates, others prefer milestone check-ins. During the planning stage, we ask:
- How do you prefer to receive updates?
- How often would you like to hear from us?
- Are there times or methods that work best for your schedule?
This personalized approach helps us build a workflow that keeps you informed and comfortable, without overwhelming you with unnecessary details.
Committed to Growth and Professionalism
We believe great communication isn’t just a natural talent—it’s a skill we continuously work to improve. Our team is actively involved in professional associations like NARI (National Association of the Remodeling Industry), NKBA (National Kitchen & Bath Association), and ASID (American Society of Interior Designers). These memberships provide ongoing education and valuable insights that help us sharpen our communication and collaboration skills.
The Bottom Line: Communication Builds Confidence
When expectations are clearly defined and updates are consistent, you can enjoy the remodeling journey instead of stressing over it. From the first design consultation to the final walk-through, we’re here to keep you informed, involved, and inspired.
Open, honest, and proactive communication is how we deliver projects that not only meet—but often exceed—our clients’ expectations. It’s one of the key reasons we’ve earned the trust of Central Ohio homeowners for over 30 years.
Ready to Collaborate with Our Design-Build Team?
Contact our Client Relations Coordinator by scheduling a call or completing a new project form on our website. We’re excited to help you bring your remodeling vision to life—let’s get started!
